Frequently Asked Questions

Everything you need to know about shopping with Betsey Johnson.

How can I track my order?

Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How should I care for my Betsey Johnson products?

To maintain the quality of your items, we recommend following the specific care instructions located on the garment label or product packaging.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for interest-free installments.

Can I cancel or modify my order after it has been placed?

Because we work quickly to get your order to you, we are unable to make changes or cancellations once an order has been processed.